La piramide rovesciata. La bibbia del manager nell'era dei servizi

A very memorable book about customer-centric service.

I read this book several years back. This book describes and witnesses the importance of delegation and trusting your employees to make crucial decisions when they are faced with customers. Operation manuals and corporate training must be tailored to instill visions and missions of the organization

A great book about leadership, about the importance of having a vision, a strategy, the importance of being bold and taking risks, on having efficient restructuring and effective communication with a clear and a sustainable reward system. The "𝙢𝙤𝙢𝙚𝙣𝙩𝙨 𝙤𝙛 𝙩𝙧𝙪𝙩𝙝" (those brief instants in which custome Leggi tutto

Mkt relevant även i vår tid. Läste under en SAS-flygning, Vasaloppssöndagen, och en av Jannes idéer är att "alltid ha ett Mångsbodarna", d.v.s. viktigt att både belöna och pusta ut på vägen mot Målet.

An easy read. Overly positive anecdotes with little substance, but told in a as-promised conversation and pleasant tone.

Decentralization is the logical thing to reasoning. Be a good leader, break the barriers of the pyramid, involve everyone, give them the authority, due credit , reward and move ahead....

Good read !!!

Although written in the 80s still relevant for companies today.

Simple and timeless management lessons.